We would like you to be completely happy with your purchase.  If for any reason you need to return any item(s), our refund and returns policy is set out below:

All electrical items carry a three month warranty unless otherwise specified.  If an electrical item breaks down within the time of the warranty (due to fault NOT caused by accidental damage) please contact the main office as soon as possible.

RETURNS AND CREDIT NOTES

We will give refunds in accordance with your legal rights, eg if goods are found to be defective as to quality, description or performance.

Please remember that you are not entitled to a refund if: 

· You have simply changed your mind;

· You have damaged the goods after you have bought them; or

· You were aware of the defect before you bought the goods.

Please ensure you are at your address at the designated delivery times and dates.  Failure to do so will result in you incurring further delivery charges!

DELIVERY IS NOT REFUNDABLE

Washing machines, tumble driers, fridges, freezers, and fridge-freezers ...

If taking any of these items away yourself, they MUST be transported upright. Failure to do so can cause damage to the machine and will void your guarantee.

If you take an item away yourself and a fault develops, you will be required to return the item to our workshop yourself.

If you wish to return an item please contact the Main Office on:

0300 9999 007

or 

01255 863007

Tendring Reuse and Employment Enterprise
Oakwood Centre
Plough Corner
Harwich Road
Little Clacton

Essex
CO16 9ND

A receipt is required for all returns