REFUND POLICY AND PROCEDURES

 
We would like you to be completely happy with your purchase.  If for any reason you need to return any item(s), our refund and returns policy is set out below:
 
All electrical items carry a three month warranty unless otherwise specified.  If an electrical item breaks down within the time of the warranty (due to fault NOT caused by accidental damage) please contact the main office as soon as possible.
 
RETURNS AND CREDIT NOTES
 
We will give refunds in accordance with your legal rights, eg if goods are found to be defective as to quality, description or performance.

If you are returning an item for any reason other than if the item is faulty, eg if an item does not fit into your property, we will only refund you with a credit note for 50% of the value of the item if it is returned to the shop within 48 hours of purchase.


Please remember that you are not entitled to a refund if: 
 
· You have simply changed your mind;
· You have damaged the goods after you have bought them; or
· You were aware of the defect before you bought the goods.
 
Please ensure you are at your address at the designated delivery times and dates.  Failure to do so will result in you incurring further delivery charges!
 
 

DELIVERY IS NOT REFUNDABLE

 
 
Washing machines, tumble driers, fridges, freezers, and fridge-freezers ...
 
If taking any of these items away yourself, they MUST be transported upright. Failure to do so can cause damage to the machine and will void your guarantee.
 
If you take an item away yourself and a fault develops, you will be required to return the item to our workshop yourself.
 
 
If you wish to return an item please contact the Main Office on:

01255 863007

 
Tendring Reuse and Employment Enterprise
Oakwood Centre
Plough Corner
Harwich Road
Little Clacton
Essex
CO16 9ND
 

A receipt is required for all returns

 

 

 

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Installation Guidelines

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Fridges, Freezers, Fridge Freezers

Before switching on the appliance once it is in place please leave it to stand for at least 24 hours to let the gases settle.  Not doing so may cause damage and will void your guarantee.
T.R.E.E. cannot be held liable for any loss of goods due to any fault or failure. 
 

Cookers

IMPORTANT: ALL COOKERS, ELECTRIC OR GAS, SHOULD BE FITTED BY A QUALIFIED ENGINEER.
T.R.E.E. cannot be held responsible for any malfunction if the proper guidelines have not been adhered to.

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Washing Machines - A quick guide to using your washing machine

This guide will get you started but we recommend for your own safety and to get the best possible results from your machine, that you read the supplied handbook thoroughly.
Remember you may be charged for a service call if a problem with your appliance is caused by incorrect installation or misuse.
Before using your machine for the first time, we advise that you run it through wash programme 'B' without any laundry and without any detergent in it.  This will check your installation, connections and drainage, are working and will thoroughly clean the interior before you carry out an actual wash programme on your laundry.
NOTE: This will take about 2 hours to complete.

A Typical Wash Programme - For a Hotpoint washing machine only

 
  1. Sort your laundry into groups by washcare labels.  Load the machine.  Close the machine door by pushing until it clicks.
  2. Add detergent and fabric conditioner to the dispenser drawer.  Refer to the detergent manufacturer's dosage instructions.
  3. Turn the programme selector dial to the required programme. 
  4. Select any optional wash feature(s) you require by pressing the appropriate button(s), indicator lights will show what you have chosen.
  5. Models WMA 48, WMA46 and WMM39 only
    If required, reduce the spin speed by turning the variable spin speed control dial.  NOTE keep the dial on its maximum setting to give the recommended spin speed for the wash programme.
  6. Models WMA48, WMA44 and WMM39 only
    If required, reduce the wash temperature by turning the variable temperature control dial.  NOTE keep the dial on its maximum setting to give the recommended temperature for the wash programme.
  7. When all the selections have been made press the 'START' button.
    To stop a programme once the machine has started, turn the programme selector dial '!' and press the 'START' button.  As you turn the programme selector dial the 'WASH' light will flash.  The flashing will stop and the 'WASH' light will go out when you press 'START'.
    The 'END' light then flashes as the machine pumps out water from the drum to a safe level.  When the 'END' light stops flashing you can reselect the programme you want (check the dispenser drawer you may need to add detergent).  Press the 'START' button again to carry on.
    If you do not select a new programme, after a short time the 'DOOR LOCKED' indicator light will go out and you can open the door.
    CAUTION: The load and the water remaining in the drum may still be extremely hot!
  8. During the wash, the programme progress lights will show what stage in the cycle the programme has reached.
  9. A short time after the programme has finished, the 'DOOR LOCKED' indicator light will go out and the door can be opened.
    Return the wash dial to 'OFF'.

 

Let us know what you think of us!

If you have ever used T.R.E.E. to donate or buy items, why not leave us some feedback. We are always looking at ways to make our service better, and the best way to do that is to hear from the people we serve. Were you happy with the service you received? Was your call answered quickly?  Did our driver have a smile?  Or did you have any problems with the service we offered? Did you have trouble contacting us, or difficulty with an item we sold? If you have any comments about us, good or bad, please let us know. Send us an email and help us to improve our service.

Page last updated on Apr 21st 2010