Terms & Conditions of Sale and Delivery

Tendring Reuse & Employment Enterprise Ltd (T.R.E.E)

Deferred Payment & Deposits

T.R.E.E does not offer credit facilities, however a 50% deposit can secure any item currently on sale in one of our outlets.  The remaining balance can be paid in up to a further 2 installments over a 4 week period.  The customer will be given a receipt for each payment made.  Delivery of goods can only be completed when the total sales price has been received.  NB: Payments made against any item are non-refundable

A 50% deposit can secure any item for 24 hours or longer at the managers discretion.   The remaining balance to be paid in full within the agreed timescale.    Deposits are non- refundable.

Delivery

Delivery can be arranged for any item sold by our outlets.  You can arrange a specific day at the time of purchase.  Specific timed slots are not available, but you can be contacted 30 mins prior to delivery.  Please ensure that an adult (i.e. 16 years and over ) is present at the address at the designated delivery time otherwise our drivers will not enter the property for safety reasons and you will incur a re-delivery charge!

T.R.E.E reserves the right to refuse delivery if the purchased items do not fit safely into the property.  It is the customers responsibility to check the dimensions of purchased items.

Installation

The T.R.E.E installation service can be arranged at the time of purchase for an additional cost.  Our engineers will only connect appliances to existing connecting points. We cannot install new household wiring, plumbing or waste services.

Before switching on a fridge or freezer please allow it to stand for at least 24 hours to let the appliance settle once it is in place.  Not doing so could cause damage to the appliance and void your warranty.

All cookers, gas and electric, must be installed by a qualified and registered installer. Please retain proof of correct installation as you will need this to validate your warranty.

If your cooker is found to be incorrectly installed you will be liable for all service costs.

Returning Goods

If you notice damage or faults when we deliver ask the driver to return the goods to us.

We want you to be pleased with your purchase but if you are not satisfied for any reason, please stop using the item immediately and call us on 0300 999 007 and select option 3 – warranty claims.  You can also email us:  warranty@tree1.org.uk

Refunds

All goods should be ‘fit for purpose’ and ‘as described’ regardless of whether they are new or used. Please remember that used goods have existing wear and tear from their former owners and won’t last as long as a new one. Our prices reflect these things. Before buying a used item you should inspect it carefully, check that any flaws are acceptable and the item will meet your needs.

Wherever possible T.R.E.E will replace or repair faulty items within the warranty period.  Refunds are given in accordance with your Statutory Rights under the Sale of Goods Act. In addition to these rights we will give you a full refund if:

We do not give refunds for any other reason. We will not give refunds for used clothing, textiles or bric-a-brac of any kind. At the Manager’s discretion we may issue a credit note or allow an exchange but only in exceptional cases. Delivery charges are not refunded unless T.R.E.E have damaged your goods in transit.

Payment of Refunds

If you are entitled to a refund and paid for the item by debit/credit card we will refund the card you paid with. If you paid in cash we will refund you in cash (refunds of £30 and under) or by cheque posted to your home within 7 days (anything over £30).

Credit Notes

Credit notes are issued at our discretion to customers who are not entitled to a refund. Items must be returned in the same condition they were purchased in and transported appropriately. Credit notes are valid for 30 days. We will deduct any outstanding charges as a contribution to our costs.

Charges

We don’t like to charge ‘extras’. Please make sure you measure up, inspect goods carefully and be at home when we call. We can rearrange deliveries up to 24 hours in advance.

Complaints

We hope you won’t experience any problems but we promise to resolve them quickly if you do. Speak to any member of staff. If you are still unhappy please ask for a copy of our complaints procedure.

Buy from us with confidence!  

Trading standards approved

Link to BWC